PCC Logic Table

This page describes the logic of the PCC service.

  • Last updated: Mar 02, 2022
  • We will constantly be updating the PCC Logic Table.

Place: Kitchen

Refrigerator

Water Filter Replacement Notification

Water filter replacement is recommended to the customer when the water consumption is more than 250 gallons or the water filter is used for more than 6 months. In addition, we provide customers with a link to buy filters suitable for their refrigerator sales model.

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

Full Instruction (Link)

Water filter replacement guide
 

ER.WaterFilter_FRD_LT1000P

ER.WaterFilter_SBS_LT1000P

ER.WaterFilter_SBSVS_LT1000P

ER.WaterFilter_SBS_LT700P

ER.WaterFilter_SBS_GENERAL

Part Inquiry

App Push

If you need help changing the water filter, tap this notification.
After changing the filter press and hold the Water Filter button for three seconds to reset the indicator light.

ER.WaterFilter_FRD_LT1000P

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152235794211

ER.WaterFilter_SBS_LT1000P

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152235794186

ER.WaterFilter_SBSVS_LT1000P

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152374622554

ER.WaterFilter_SBS_LT700P

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152235794171

ER.WaterFilter_SBS_GENERAL

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152235794198

Air Filter Replacement Notification

Air filter replacement is recommended to the customer when the air filter is used for more than 6 months.
In addition, we provide customers with a link to buy filters suitable for their refrigerator sales model.

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

Full Instruction (Link)

Air filter replacement guide

ER.AirFilter

Part Inquiry

App Push

If you need help changing the fresh air filter, tap this notification.
After changing the filter press and hold the Fresh Air Filter button for three seconds to reset the indicator light.

ER.AirFilter

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152234489755  

 

Defective Temperature Detection 

When weak cooling occurs in the freezer and refrigerator compartments, the product with defective temperature is classified first and the cause is detected.
In case of product failure, service is accepted, and in case of customer misuse, self-measure method is provided.

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

Full Instruction (Link)

Cooling Issue

REF_POOR_FRD

REF_POOR_SBSVS

Malfunction

App Push

A temperature issue has been detected in your freezer. For assistance, please contact LG customer Care services.

REF_POOR_FRD
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152102993349

REF_POOR_SBSVS
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152383777339

Clogged Moisture

WATER_BLOCK_FRD

WATER_BLOCK_SBSVS

Malfunction

App Push

A temperature issue has been detected in your freezer. For assistance, please contact LG Customer Care services.

WATER_BLOCK_FRD
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103003632

WATER_BLOCK_SBSVS
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152383777352

Refrigerant leakage

REF_LEAKAGE_FRD

REF_LEAKAGE_SBSVS

Malfunction

App Push

A temperature issue has been detected in your refrigerator.  For assistance, please contact LG Customer Care services.

REF_LEAKAGE_FRD
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103010301

REF_LEAKAGE_SBSVS
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152383777355

Cycle Blockage (Fridge & Freezer)

R_F_CYCLE_BLOCK_FRD

R_F_CYCLE_BLOCK_SBSVS

Malfunction

App Push

A temperature issue has been detected in your refrigerator.  For assistance, please contact LG Customer Care services.

R_F_CYCLE_BLOCK_FRD
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103015232

R_F_CYCLE_BLOCK_SBSVS
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152383777358

Cycle Blockage (Fridge)

*Only available for models applied with 2EVA (Only for 2EVA mode)

R_CYCLE_BLOCK

Malfunction

App Push

A temperature issue has been detected in your refrigerator.  For assistance, please contact LG Customer Care services.

R_CYCLE_BLOCK

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103020203

Cycle Blockage (Freezer)

*Only available for models applied with 2EVA (Only for 2EVA mode)

F_CYCLE_BLOCK

Malfunction

App Push

A temperature issue has been detected in your freezer.  For assistance, please contact LG Customer Care services.

F_CYCLE_BLOCK

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103026970

Misuse/Overuse (Fridge)

R_MISUSE_FRD

R_MISUSE_SBSVS

Misuse

App Push

Tap here for a step-by-step guide for storing fresh food.

R_MISUSE_FRD
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103035760

R_MISUSE_SBSVS
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152374822335

Misuse/Overuse (Freezer)

F_MISUSE_FRD

F_MISUSE_SBSVS

Misuse

App Push

Tap here for a step-by-step guide for storing frozen food.

F_MISUSE_FRD
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103042470

F_MISUSE_SBSVS
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152374822344

Defective Damper (Week Cool)

DAMPER_BROKEN_WEAK_FRD

DAMPER_BROKEN_WEAK_SBSVS

Malfunction

App Push

A temperature issue has been detected in your refrigerator.  For assistance, please contact LG Customer Care services.

DAMPER_BROKEN_WEAK_FRD
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152102972822

DAMPER_BROKEN_WEAK_SBSVS
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152383777361

Defective Damper (Over Cool)

DAMPER_BROKEN_OVER_FRD

DAMPER_BROKEN_OVER_SBSVS

Malfunction

App Push

A temperature issue has been detected in your refrigerator.  For assistance, please contact LG Customer Care services.

DAMPER_BROKEN_OVER_FRD
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152102956607

DAMPER_BROKEN_OVER_SBSVS
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152383777364

Detecting the Temperature around the Refrigerator

In the last 24 hours, it detects refrigerators with an average temperature of lower than 5℃ or higher than 43℃ and sends an app alarm to customers.

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

Full Instruction (Link)

Low temperature

AMBIENT_TEMP_LOW_FRD

AMBIENT_TEMP_LOW_SBS

AMBIENT_TEMP_LOW_SBSVS

Misuse

App Push

The temperature surrounding your refrigerator is too low and performance may be affected. Tap here for details.

AMBIENT_TEMP_LOW_FRD
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152218305212

AMBIENT_TEMP_LOW_SBS
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152218305216

AMBIENT_TEMP_LOW_SBSVS
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152383777367

High temperature

AMBIENT_TEMP_HIGH_FRD

AMBIENT_TEMP_HIGH_SBS

AMBIENT_TEMP_HIGH_SBSVS

Misuse

App Push

The temperature surrounding your refrigerator is too high and performance may be affected. Tap here for details.

AMBIENT_TEMP_HIGH_FRD
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152218306423

AMBIENT_TEMP_HIGH_SBS
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152218306431

AMBIENT_TEMP_HIGH_SBSVS
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152383777370

Dispenser Misuse

Detects a customer who attempts to dispense water/ice while the dispenser is locked.

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

Full Instruction (Link)

Dispenser lock notification

DISPENSING_LOCK_FRD

DISPENSING_LOCK_SBSVS

Misuse

App Push

You recently tried using the dispenser while the control panel was locked. Tap here for instructions to unlock your dispenser.

DISPENSING_LOCK_FRD
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152218306437

DISPENSING_LOCK_SBSVS
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152374822351

 

Oven

Easy Clean

In the past one month, it detects device that have used the Oven more than 20 times and have never used the Easy Clean function & Self Clean function.

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

Full Instruction (Link)

Easy Clean

C_EASY_CLEAN

R_EASY_CLEAN

W_EASY_CLEAN

Maintenance

App Push

It's time to perform an Easy Clean on your oven. Please use the Easy Clean once a month, or more often if needed.

C_EASY_CLEAN
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152233516033

R_EASY_CLEAN
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152332892146

W_EASY_CLEAN
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152332892136

Self Clean

In the past three months, it detects device that have used Oven more than 90 times and have never used the Self Clean function.

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

Full Instruction (Link)

Self Clean

C_SELF_CLEAN

R_SELF_CLEAN

W_SELF_CLEAN 

Maintenance

App Push

It's time to perform a Self Clean on your oven. Please use the Self Clean every three months, or more often if needed.

C_SELF_CLEAN
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152233515675

R_SELF_CLEAN
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152332892163

W_SELF_CLEAN
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152332892156

Preheat Overtime (via door open)

In the past 15 days, for devices in which the number of preheating times of 20 minutes or more has occurred more than 40% of the total number of preheating times during the period, if the door is opened more than once during preheating, it is detected as preheating delay (door open).

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

Full Instruction (Link)

Preheat Overtime
(via door open)

C_LONG_PREHEAT_DOOR_OPEN

R_LONG_PREHEAT_DOOR_OPEN

W_LONG_PREHEAT_DOOR_OPEN

Misuse

App Push

Your oven door was opened during preheating. Leave the door closed until the preheat is complete to prevent delays in reaching set temperature.

C_LONG_PREHEAT_DOOR_OPEN
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152233515881

R_LONG_PREHEAT_DOOR_OPEN
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152332892174

W_LONG_PREHEAT_DOOR_OPEN
https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152332892170

 

Dishwasher

Machine Clean Notification

Alarm for machine clean unused

Detects cases where all of the following conditions are satisfied for 15 day's data.

  • Condition 1) Machine clean counter reaches 59.
  • Condition 2) There is no history of performing machine clean courses in the diagnosis section.

Machine clean suggestion due to long term unused

Detects cases where all of the following conditions are satisfied for the 15-day diagnostic interval.

  • Condition 1) When the last driving course is not machine clean.
  • Condition 2) 14 days have elapsed since the time of diagnosis from the time of the last operation.

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

Full Instruction (Link)

Alarm for machine clean unused

PA_MACHINE_CLEAN

Maintenance

App Push

Your dishwasher needs to be cleaned. Please complete a Machine Clean cycle to maintain performance.

PA_MACHINE_CLEAN

https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152218305163

Machine clean suggestion due to long term unused

PA_UNUSED_TUBCLEAN_GUIDE

Maintenance

App Push

Your dishwasher has not been used for a long time. A Machine Clean cycle should be run. Tap here for a step-by-step guide.

PA_UNUSED_TUBCLEAN_GUIDE

https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152374982829

Rinse Aid Refill Alert

Rinse Aid Refill Alert

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

 

Full Instruction (Link)

Rinse Aid Refill Alert

PA_RINSE_REFILL

Misuse

App Push

Add rinse aid to dishwasher for better drying performance. Tap here for a step-by-step guide.

PA_RINSE_REFILL

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103049576

Detergent Overuse Alert (Overfoaming Diagnosis)

Detergent Overuse Alert(Overfoaming Diagnosis)

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

Full Instruction (Link)

Detergent Overuse Alert
(Overfoaming Diagnosis)

PA_BE_ERROR

Misuse

App Push

Excessive suds have been detected in your dishwasher. Tap here for a step-by-step guide.

PA_BE_ERROR

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103056652

 

Place: Living

Washer

Laundry Detection during Tub Clean Cycle Guide

When using the Washing Machine Tub Clean Cycle, if a small amount of laundry is detected, a guide is provided to the customer to remove the laundry and proceed with the Tub Clean Cycle.

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

 

Full Instruction (Link)

Laundry detection during Tub Clean cycle guide (FL)

FL_TUB_OVLD

Misuse

App Push

Laundry has been detected during the Tub Clean cycle. Check the usage guide for details.

FL_TUB_OVLD

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103069036

Laundry Detection during Speed (Quick) Cycle Guide

When using the washing machine's speed (quick) cycle, if a load overweight is detected, the customer is provided with a guide to proceed with a small amount of laundry when using the speed (quick) cycle.

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

 

Full Instruction (Link)

Laundry detection during Speed (Quick) cycle guide
(FL)

FL_SPEED_OVLD

Misuse

App Push

The Speed/Quick/Small Load cycle is designed for smaller loads. Check the usage guide for details.

FL_SPEED_OVLD

http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103083066

Cold/Hot Water Valve Incorrect Connection Notification

In the run where Option is selected as the cold water condition, after the initial water supply for washing, a customer with a tub temperature of 50℃ or higher is detected. In other words, when hot water is detected under conditions where cold water is required, a valve replacement guide is provided to the customer along with a confirmation mail for cold/hot valves.

Logic

PA Code

Guide
Type

Contents Type

App Push

Short Message

 

Full Instruction (Link)

Cold/Hot water valve incorrect connection notification (FL, TL)

FL_VALVE_CHANGE

TL_VALVE_CHANGE

Misuse

App Push

The hot and cold water inlet hoses may not be connected properly on $alias$. Check the usage guide for details.

FL_VALVE_CHANGE
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103092257

TL_VALVE_CHANGE
http://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?corporation=LGEKR&contentsId=20152103100152

 

Dryer

Make sure to check out the supported device. The following logic does NOT support all products.

Detection of dry with no laundry

Logic

PA Code

Guide
Type

Contents Type

App Push

Supported Device
Short Message

 

Full Instruction (Link)

Detection of dry with no laundry

NO_LOAD

Misuse

App Push

When using the dryer, laundry has not been detected and has been terminated. Check the correct usage when drying a small amount of laundry.

NO_LOAD

https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152425708700 

Only available for the following models: 

  • RV13D4ASJW_D_US
  • RV13D5JSD_D_US
  • RV13D4AMH_D_US 

Steam error guide

Logic

PA Code

Guide
Type

Contents Type

App Push

Supported Device
Short Message

 

Full Instruction (Link)

Steam error guide (only for Steam model)

STEAM_HEATER

Maintenance

App Push

Please add water to use your dryer's steam function.

STEAM_HEATER

https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152425709717 

Only available for the following models: 

  • RV13D4ASJW_D_US
  • RV13D5JSD_D_US
  • RV13D4AMH_D_US