PCC Logic Table
This page describes the logic of the PCC service.
- Last updated: Mar 02, 2022
- We will constantly be updating the PCC Logic Table.
Place: Kitchen
Refrigerator
Water Filter Replacement Notification
Water filter replacement is recommended to the customer when the water consumption is more than 250 gallons or the water filter is used for more than 6 months. In addition, we provide customers with a link to buy filters suitable for their refrigerator sales model.
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message |
Full Instruction (Link) |
||||
Water filter replacement guide |
ER.WaterFilter_FRD_LT1000P ER.WaterFilter_SBS_LT1000P ER.WaterFilter_SBSVS_LT1000P ER.WaterFilter_SBS_LT700P ER.WaterFilter_SBS_GENERAL |
Part Inquiry |
App Push |
If you need help changing the water filter, tap this notification. |
ER.WaterFilter_FRD_LT1000P ER.WaterFilter_SBS_LT1000P ER.WaterFilter_SBSVS_LT1000P ER.WaterFilter_SBS_LT700P ER.WaterFilter_SBS_GENERAL |
Air Filter Replacement Notification
Air filter replacement is recommended to the customer when the air filter is used for more than 6 months.
In addition, we provide customers with a link to buy filters suitable for their refrigerator sales model.
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message |
Full Instruction (Link) |
||||
Air filter replacement guide |
ER.AirFilter |
Part Inquiry |
App Push |
If you need help changing the fresh air filter, tap this notification. |
ER.AirFilter |
Defective Temperature Detection
When weak cooling occurs in the freezer and refrigerator compartments, the product with defective temperature is classified first and the cause is detected.
In case of product failure, service is accepted, and in case of customer misuse, self-measure method is provided.
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message |
Full Instruction (Link) |
||||
Cooling Issue |
REF_POOR_FRD REF_POOR_SBSVS |
Malfunction |
App Push |
A temperature issue has been detected in your freezer. For assistance, please contact LG customer Care services. |
REF_POOR_FRD REF_POOR_SBSVS |
Clogged Moisture |
WATER_BLOCK_FRD WATER_BLOCK_SBSVS |
Malfunction |
App Push |
A temperature issue has been detected in your freezer. For assistance, please contact LG Customer Care services. |
WATER_BLOCK_FRD WATER_BLOCK_SBSVS |
Refrigerant leakage |
REF_LEAKAGE_FRD REF_LEAKAGE_SBSVS |
Malfunction |
App Push |
A temperature issue has been detected in your refrigerator. For assistance, please contact LG Customer Care services. |
REF_LEAKAGE_FRD REF_LEAKAGE_SBSVS |
Cycle Blockage (Fridge & Freezer) |
R_F_CYCLE_BLOCK_FRD R_F_CYCLE_BLOCK_SBSVS |
Malfunction |
App Push |
A temperature issue has been detected in your refrigerator. For assistance, please contact LG Customer Care services. |
R_F_CYCLE_BLOCK_FRD R_F_CYCLE_BLOCK_SBSVS |
Cycle Blockage (Fridge) *Only available for models applied with 2EVA (Only for 2EVA mode) |
R_CYCLE_BLOCK |
Malfunction |
App Push |
A temperature issue has been detected in your refrigerator. For assistance, please contact LG Customer Care services. |
R_CYCLE_BLOCK
|
Cycle Blockage (Freezer) *Only available for models applied with 2EVA (Only for 2EVA mode) |
F_CYCLE_BLOCK |
Malfunction |
App Push |
A temperature issue has been detected in your freezer. For assistance, please contact LG Customer Care services. |
F_CYCLE_BLOCK
|
Misuse/Overuse (Fridge) |
R_MISUSE_FRD R_MISUSE_SBSVS |
Misuse |
App Push |
Tap here for a step-by-step guide for storing fresh food. |
R_MISUSE_FRD R_MISUSE_SBSVS |
Misuse/Overuse (Freezer) |
F_MISUSE_FRD F_MISUSE_SBSVS |
Misuse |
App Push |
Tap here for a step-by-step guide for storing frozen food. |
F_MISUSE_FRD F_MISUSE_SBSVS |
Defective Damper (Week Cool) |
DAMPER_BROKEN_WEAK_FRD DAMPER_BROKEN_WEAK_SBSVS |
Malfunction |
App Push |
A temperature issue has been detected in your refrigerator. For assistance, please contact LG Customer Care services. |
DAMPER_BROKEN_WEAK_FRD DAMPER_BROKEN_WEAK_SBSVS |
Defective Damper (Over Cool) |
DAMPER_BROKEN_OVER_FRD DAMPER_BROKEN_OVER_SBSVS |
Malfunction |
App Push |
A temperature issue has been detected in your refrigerator. For assistance, please contact LG Customer Care services. |
DAMPER_BROKEN_OVER_FRD DAMPER_BROKEN_OVER_SBSVS |
Detecting the Temperature around the Refrigerator
In the last 24 hours, it detects refrigerators with an average temperature of lower than 5℃ or higher than 43℃ and sends an app alarm to customers.
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message |
Full Instruction (Link) |
||||
Low temperature |
AMBIENT_TEMP_LOW_FRD AMBIENT_TEMP_LOW_SBS AMBIENT_TEMP_LOW_SBSVS |
Misuse |
App Push |
The temperature surrounding your refrigerator is too low and performance may be affected. Tap here for details. |
AMBIENT_TEMP_LOW_FRD AMBIENT_TEMP_LOW_SBS AMBIENT_TEMP_LOW_SBSVS |
High temperature |
AMBIENT_TEMP_HIGH_FRD AMBIENT_TEMP_HIGH_SBS AMBIENT_TEMP_HIGH_SBSVS |
Misuse |
App Push |
The temperature surrounding your refrigerator is too high and performance may be affected. Tap here for details. |
AMBIENT_TEMP_HIGH_FRD AMBIENT_TEMP_HIGH_SBS AMBIENT_TEMP_HIGH_SBSVS |
Dispenser Misuse
Detects a customer who attempts to dispense water/ice while the dispenser is locked.
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message |
Full Instruction (Link) |
||||
Dispenser lock notification |
DISPENSING_LOCK_FRD DISPENSING_LOCK_SBSVS |
Misuse |
App Push |
You recently tried using the dispenser while the control panel was locked. Tap here for instructions to unlock your dispenser. |
DISPENSING_LOCK_FRD DISPENSING_LOCK_SBSVS |
Oven
Easy Clean
In the past one month, it detects device that have used the Oven more than 20 times and have never used the Easy Clean function & Self Clean function.
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message |
Full Instruction (Link) |
||||
Easy Clean |
C_EASY_CLEAN R_EASY_CLEAN W_EASY_CLEAN |
Maintenance |
App Push |
It's time to perform an Easy Clean on your oven. Please use the Easy Clean once a month, or more often if needed. |
C_EASY_CLEAN R_EASY_CLEAN W_EASY_CLEAN |
Self Clean
In the past three months, it detects device that have used Oven more than 90 times and have never used the Self Clean function.
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message |
Full Instruction (Link) |
||||
Self Clean |
C_SELF_CLEAN R_SELF_CLEAN W_SELF_CLEAN |
Maintenance |
App Push |
It's time to perform a Self Clean on your oven. Please use the Self Clean every three months, or more often if needed. |
C_SELF_CLEAN R_SELF_CLEAN W_SELF_CLEAN |
Preheat Overtime (via door open)
In the past 15 days, for devices in which the number of preheating times of 20 minutes or more has occurred more than 40% of the total number of preheating times during the period, if the door is opened more than once during preheating, it is detected as preheating delay (door open).
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message |
Full Instruction (Link) |
||||
Preheat Overtime |
C_LONG_PREHEAT_DOOR_OPEN R_LONG_PREHEAT_DOOR_OPEN W_LONG_PREHEAT_DOOR_OPEN |
Misuse |
App Push |
Your oven door was opened during preheating. Leave the door closed until the preheat is complete to prevent delays in reaching set temperature. |
C_LONG_PREHEAT_DOOR_OPEN R_LONG_PREHEAT_DOOR_OPEN W_LONG_PREHEAT_DOOR_OPEN |
Dishwasher
Machine Clean Notification
Alarm for machine clean unused
Detects cases where all of the following conditions are satisfied for 15 day's data.
- Condition 1) Machine clean counter reaches 59.
- Condition 2) There is no history of performing machine clean courses in the diagnosis section.
Machine clean suggestion due to long term unused
Detects cases where all of the following conditions are satisfied for the 15-day diagnostic interval.
- Condition 1) When the last driving course is not machine clean.
- Condition 2) 14 days have elapsed since the time of diagnosis from the time of the last operation.
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message |
Full Instruction (Link) |
||||
Alarm for machine clean unused |
PA_MACHINE_CLEAN |
Maintenance |
App Push |
Your dishwasher needs to be cleaned. Please complete a Machine Clean cycle to maintain performance. |
PA_MACHINE_CLEAN https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152218305163 |
Machine clean suggestion due to long term unused |
PA_UNUSED_TUBCLEAN_GUIDE |
Maintenance |
App Push |
Your dishwasher has not been used for a long time. A Machine Clean cycle should be run. Tap here for a step-by-step guide. |
PA_UNUSED_TUBCLEAN_GUIDE |
Rinse Aid Refill Alert
Rinse Aid Refill Alert
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message
|
Full Instruction (Link) |
||||
Rinse Aid Refill Alert |
PA_RINSE_REFILL |
Misuse |
App Push |
Add rinse aid to dishwasher for better drying performance. Tap here for a step-by-step guide. |
PA_RINSE_REFILL |
Detergent Overuse Alert (Overfoaming Diagnosis)
Detergent Overuse Alert(Overfoaming Diagnosis)
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message |
Full Instruction (Link) |
||||
Detergent Overuse Alert |
PA_BE_ERROR |
Misuse |
App Push |
Excessive suds have been detected in your dishwasher. Tap here for a step-by-step guide. |
PA_BE_ERROR |
Place: Living
Washer
Laundry Detection during Tub Clean Cycle Guide
When using the Washing Machine Tub Clean Cycle, if a small amount of laundry is detected, a guide is provided to the customer to remove the laundry and proceed with the Tub Clean Cycle.
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message
|
Full Instruction (Link) |
||||
Laundry detection during Tub Clean cycle guide (FL) |
FL_TUB_OVLD |
Misuse |
App Push |
Laundry has been detected during the Tub Clean cycle. Check the usage guide for details. |
FL_TUB_OVLD |
Laundry Detection during Speed (Quick) Cycle Guide
When using the washing machine's speed (quick) cycle, if a load overweight is detected, the customer is provided with a guide to proceed with a small amount of laundry when using the speed (quick) cycle.
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message
|
Full Instruction (Link) |
||||
Laundry detection during Speed (Quick) cycle guide |
FL_SPEED_OVLD |
Misuse |
App Push |
The Speed/Quick/Small Load cycle is designed for smaller loads. Check the usage guide for details. |
FL_SPEED_OVLD
|
Cold/Hot Water Valve Incorrect Connection Notification
In the run where Option is selected as the cold water condition, after the initial water supply for washing, a customer with a tub temperature of 50℃ or higher is detected. In other words, when hot water is detected under conditions where cold water is required, a valve replacement guide is provided to the customer along with a confirmation mail for cold/hot valves.
Logic |
PA Code |
Guide |
Contents Type |
App Push |
|
---|---|---|---|---|---|
Short Message
|
Full Instruction (Link) |
||||
Cold/Hot water valve incorrect connection notification (FL, TL) |
FL_VALVE_CHANGE TL_VALVE_CHANGE |
Misuse |
App Push |
The hot and cold water inlet hoses may not be connected properly on $alias$. Check the usage guide for details. |
FL_VALVE_CHANGE TL_VALVE_CHANGE |
Dryer
Make sure to check out the supported device. The following logic does NOT support all products.
Detection of dry with no laundry
Logic |
PA Code |
Guide |
Contents Type |
App Push |
Supported Device | |
---|---|---|---|---|---|---|
Short Message
|
Full Instruction (Link) |
|||||
Detection of dry with no laundry |
NO_LOAD |
Misuse |
App Push |
When using the dryer, laundry has not been detected and has been terminated. Check the correct usage when drying a small amount of laundry. |
NO_LOAD https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152425708700 |
Only available for the following models:
|
Steam error guide
Logic |
PA Code |
Guide |
Contents Type |
App Push |
Supported Device | |
---|---|---|---|---|---|---|
Short Message
|
Full Instruction (Link) |
|||||
Steam error guide (only for Steam model) |
STEAM_HEATER |
Maintenance |
App Push |
Please add water to use your dryer's steam function. |
STEAM_HEATER https://gscs.lge.com/gscs/collpack/contents/readChatbotContents.do?contentsId=20152425709717 |
Only available for the following models:
|